Almanacs

    Infoplease  
         Site does have pop up advertising.
         (http://www.infoplease.com/)
    Time Almanac
         (Ref AY 64 .I552 on standing order)
 
Association

    International Association of Administrative Professionals
        (http://www.iaap-hq.org)

Atlases

    National Geographic Atlas
        (Ref G 1021 .N38)
    Rand McNally Road Atlas
        (Ref G 1201 .P2 G472)
    See also the Geography Research Guide
        (http://library.chattanoogastate.edu/research/rgdes/geogra.htm)

Body Language

     See the library catalog and search body language to find books and videos.
     Videos can be watched over closed circuit at the main campus.

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Business Letters (Check the catalog for more books on business letters)

    1001 Letters for All Occasions (Ref PE1483 .S215)
         Corey Sandler and Janice Keefe (Avon, Mass.: Adams Media, 2004)
    AMA Handbook of Business Letters (NetLibrary eBook)
         Jeffrey L. Seglin and Edward Coleman (New York: AMACON, 2002)
    Basic Business Letter
         From the Owl Online Writing Lab at Purdue University.
         (http://owl.english.purdue.edu/handouts/pw/p_basicbusletter.html)
    Business Letter Format
         Easy to understand formatting from the University of Idaho.
         (http://www.class.uidaho.edu/adv_tech_wrt/resources/formatting/letter_format_business.htm)
    Business Letters for Busy People (NetLibrary eBook)
         John Carey, ed. (Franklin Lakes, NJ: Career Press, 2002)
    Business Letters that Work (NetLibrary eBook)
         John Greeland (Oxford: Essentials, 2001)
    Business Writing for Results (NetLibrary eBook)
         Jane Cleland (New York: McGraw-Hill Professional, 2003)
    Complaint Letters for Busy People (NetLibrary eBook)
         John and Marial Bear (Franklin Lakes, NJ: Career Press, 1999)
    Complete Handbook of Model Business Letters (Ref HF 5726 .G678)
         Jack Griffin (Paramus, NJ: Prentice Hall, 1993)
    How to Write a Complaint Letter
        This is for personal use from English Centre for Language Learning in Hong Kong Polytechnic University.
        (http://elc.polyu.edu.hk/cill/eiw/complaint_letter_constructor.htm)
    Legal Assistant's Letter Book (Ref KF320 .L48 V66)
         Sonia von Matt Stoddard (Englewood Cliffs, NJ: Prentice Hall, 1996).
         Chapter 4 has "Letter Structure and Formats."  Chapter 5 has "Memos and Reports."
    Memo Format Requirements
        This is one professor's requirements at William Bowen School of Law.  See also Barger on Legal Writing.
        (http://ualr.edu/cmbarger/Memofrmt.htm) 
    Microsoft Office Templates (choose and fill in) 
        Cover letters, for example, can be chosen.  Once a specific form is chosen, click "download now" to have
        a fill-in form. Note to search for other letters, type something in the search box under "Welcome to Office Online."
        (http://office.microsoft.com/en-us/results.aspx?qu=cover+letter)
    Sample Business Letters
        This site from About.com is for personal use, but it does show different styles.
        (http://jobsearchtech.about.com/od/letters/l/bl_b_letters.htm)
    Writing the Basic Business Letter
        Basic help from The Owl at Perdue.
        (http://owl.english.purdue.edu/owl/resource/653/01/)

Certification

    See section on certification at IAAP
        (http://www.iaap-hq.org)

Clothing and Dress

   Beyond Business Casual: What to Wear to Work If You Want to Get Ahead
         Ann M. Sabath (Franklin Lakes, NJ: The Career Press, 2000).
   Complete Idiot's Guide to Successful Dressing
         Karyn Repinski (New York: Alpha Books, 1999).
   Dressing Smart in the New Millennium
         JoAnna Nicholson (Manassas Park VA: Impact Publications, 1999).

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Dictionaries (English, Legal, Medical, Slang, Technical)

    English

    Merriam-Webster Online Dictionary and Thesaurus
        Excellent also for pronunciation 
        (http://www.m-w.com/) 
     American Heritage College Dictionary
        (Ref PE 1628 .A6227 2002)
    The Oxford Dictionary of American Usage and Style (Oxford Reference Online Premium)
        Bryan Garner (Oxford: Oxford University Press, 2000)
   
    Abbreviations
    Acronym Finder.com to find abbreviations
        (http://www.acronymfinder.com/)
    The Oxford Dictionary of Abbreviations (Oxford Reference Online Premium)
        (Oxford: Oxford University Press, 1998)
   
    For more: Select English Dictionaries & Thesauruses at Oxford Reference Online for various
        online reference books.
    See also Dictionary, Quotations, Thesaurus, Encyclopedia, and Translation Topic
 
    Legal

    Black's Law Dictionary
        (Ref KF 156 .B53 2004)
    See also Dictionaries and Encyclopedias for Law Topic

    Medical

    Dorland's Illustrated Medical Dictionary
        (Ref R 121 .D73)
    Medical Dictionary from MedLinePlus
        From the National Library of Medicine
        (http://www.nlm.nih.gov/medlineplus/mplusdictionary.html)
    MedTerms Medical Dictionary
        From Webster's New World Medical Dictionary from the MedicineNet.com site.
        (http://www.medterms.com/script/main/hp.asp)
    Merck Veterinary Manual
        Terms in veterinary medicine can be searched.
        (http://www.merckvetmanual.com/mvm/index.jsp)
    Stedman's Medical Dictionary
        (Ref R 121 .S8)
    See other medical dictionaries in the Ref R 121 area.

    Slang

    Dictionary of Catch Phrases
        (1985, NetLibrary eBook)
    NTC's Dictionary of American Slang and Colloquial Expressions
        (2000, NetLibrary eBook)
    NTC's Thematic Dictionary of American Slang
        (1998, NetLibrary eBook)
    See other slang dictionaries from the library catalog.

    Technical

    Hutchinson Dictionary of Computing and the Internet
        (2004, NetLibrary eBook)
    McGraw-Hill Dictionary of Engineering
        (2003, NetLibrary eBook). 
    Webopedia Online Dictionary
        For computer and Internet technology definitions
        (http://www.webopedia.com/)
    Other subject dictionaries can be found in the NetLibrary database through the library web page
        (http://library.chattanoogastate.edu)
    Search for different reference subjects at Oxford Reference Online.

Directories

    AnyWho Online Directory
        For white and yellow pages and reverse lookup
        (http://www.anywho.com/)
    Chattanooga TN Yellow Pages
        An excellent source for finding the yellow pages
        (http://www.yellowpagecity.com/US/TN/Chattanooga/CityPages/)
    County Services & Other Needs Directory
        This is a directory of agencies from Hamilton County
        (http://www.hamiltontn.gov/serviceneed.aspx)
    The Real Yellow Pages
        From BellSouth
        (http://www.realpageslive.com/entrymap.asp?screen=1024&os=win)      
    Switchboard
        To find addresses
        (http://www.switchboard.com)

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Ethics

     "The Board reviewed and approved a new Standards of Integrity Statement replacing the former IAAP Code of Ethics. This document will be posted on the IAAP website and incorporated into the IAAP Board Orientation Manual. http://www.iaap-hq.org/MPDocs/STANDARDS_OF_INTEGRITY.pdf"
     [March 2009 cited at http://www.iaap-hq.org/MPDocs/Action_Direction_Spring_2009.pdf]

Etiquette

   Business Etiquette
         Ann M. Sabath (Franklin Lakes, NJ: The Career Press, 2002).
   Business Etiquette Podcasts
         Listen to Peter Post podcasts on business etiquette from Emily Post Institute.  Also
         has other links.
         (http://www.emilypost.com/business/podcasts/index.htm)
   The Complete Idiot's Guide to Business Etiquette
        Mary Mitchell and John Corr (New York: Alpha Books, 2000).
   The Complete Idiot's Guide to Etiquette
         Mary Mitchell and John Corr (New York: Alpha Books, 1996).
   Forms of Address
         Andrea Holberg (Houston: Rice University, 1994)
   Let's Talk About Good Manners
         Diane Shaughnessy (New York: Rosen Publishing, 1997).
   Office Etiquette and Protocol
         Grace Fox (New York: Learning Express, 1998).
   Power Etiquette: What You Don't Know Can Kill Your Career
         Dana May (New York: Amacon, 1999).
   See also other books on Japanese etiquette or international business etiquette, for example.

Grammar Books

    The Brief Wadsworth Handbook (Check the library for current English textbook)
        (Ref PE 1408 .K6745)
    CliffsStudySolver English Grammar
        (2003, NetLibrary eBook)
    The Elements of Style
        (Strunk and White) (Ref PE 1408 .S772 2000)

Job Information

    Occupational Outlook Handbook (U.S. Department of Labor)
        (http://www.bls.gov/oco/)
    See also the Job Information and Resumes Topic.
        (http://library.chattanoogastate.edu/east/topics/jobs.htm)

Office Administration

    Administrative Assistant: Secretary Career Starter (NetLibrary eBook)
        Shirley Tarbell (New York: Learning Express, 1998)
    Administrative Assistant's & Secretary's Handbook (NetLibrary eBook)
        James Stroman, et al. (New York: American Management Association, 2004)
     Complete Office Handbook (Ref HF5548 .J34)
        Susan Jaderstrom, et al. (New York: Random House, 2002)
     New Office Professional's Handbook (Ref HF5547.5 .P7)
        (Boston: Houghton Mifflin, 2001)
    The Secretary's Secret Weapon: Arm Yourself for Success with Seven Essential Communication Skills
        (NetLibrary eBook)
        Bobbi Linkemer (New York: American Management Association, 1996)

Paralegal Issues

     Legal Assistant Today has articles from different issues of LAT.
     National Paralegal Reporter has key, current articles.
     National Association of Legal Assistants (NALA) - is worth checking.  (http://www.nala.org/)
     National Federation of Paralegal Associations (NFPA) may be worth checking.  (http://www.paralegals.org/)
     Tennessee Paralegal Association.  (http://www.tnparalegal.org/)

Periodicals for Office

    Office Pro from MasterFile Premier.  Issues can be browsed or click "search within this publication" to search by topic.
    Office Pro Website has issues that can be browsed but not searched.
    OfficeSolutions from General OneFile
    Search for other articles using MasterFile Premier.  Other databases are listed on the library web page.

Quotations

    Familiar Quotations (John Bartlett)
        (Ref PN 6081 .B27) 
    Familiar Quotations (John Bartlett)
        (http://www.bartleby.com/100/)
    Famous Quotations Links at Questia
        (http://www.questia.com/library/literature/nonfiction/famous-quotations.jsp)
    Famous Quotations links at Yahoo! - http://dir.yahoo.com/Reference/Quotations/

Templates

    Microsoft Office Templates
        Search for templates in the search box.  For example, brochures.
        (http://office.microsoft.com/en-us/templates/default.aspx)

Thesaurus

    Merriam-Webster Online Dictionary and Thesaurus
        (http://www.m-w.com/)        
    Roget's 21st Century Thesaurus
        (Ref PE 1591 .K54)

See also the Office Management Research Guide
        (http://library.chattanoogastate.edu/research/rgdes/office.htm).

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Last Updated November 18, 2009