Skip to main content
campus guides banner

Financial Aid: Home

Student Document Status

Processing time for financial aid files is 8 to 10 business days from the date the student turns in ALL required documents without any missing or incomplete items.

Students must be prepared to pay their fees to hold their class schedule and receive any eligible financial aid as a reimbursement.

Financial Aid Appeals

December 1:  Deadline for Spring  semester.

March 1:  Deadline for Summer semester.

July 15:  Deadline for submitting an appeal for Fall semester.

Important Dates & Information

Visit the Financial Aid website for more important dates (

Spring Semester:

Fin Aid Application Process:

There are a series of steps and processes that must occur before a student can confirm/pay their fees using pending aid.  These events do not occur instantaneously after each step is accomplished, unfortunately, there is a period of time between each event.  A student cannot complete the entire process immediately.  Please review the steps below to understand the timing of each event.

Step 1    INCOMPLETE FILE:  Student turns in all required documents, anticipate 2 to 3 working days from the date documents are turned in to the time it is shown as received on the student’s TigerWeb account.

Step 2    REVIEWING FIN AID APPLICATION:  There is currently an average of 7 to 10 working days between when a file is completed and when the review is complete.

Step 3    PACKAING AID:  After the review is completed, if no other documentation is needed, a student’s awards are packaged.  The packaging process occurs on a daily basis.

Step 4    REVIEWING TERMS & CONDITIONS:  Students log into TigerWeb to review and accept the Terms & Conditions of their awards.

Step 5    CONFIRMING/PAYING FEES:  Accepted awards are placed in a pending status allowing the student to pay their fees.  The disbursement process for moving funds to a pending status occurs twice a day, approximately 10:00 a.m. and 2:00 p.m. during normal work days.

As you can see by the steps above, a student that accepts their Terms & Conditions cannot immediately pay their fees with pending aid.  Depending on the timing of when Terms & Conditions are accepted, a student must wait until the next schedule disbursement.  The disbursement process can take up to 2 hours to run depending on the volume of activities occurring in the system.  As we move closer to the beginning of the semester, we will run the process 3 to 4 times a day depending on the length of time it runs.

Financial Aid students that receive tuition discounts or other outside resources (i.e. WIA, TAA, outside scholarships, etc) after their awards are packaged will be considered over awarded and the student is responsible for paying back any awards that exceed their Cost of Attendance or their Unmet Need as a result of the additional resources.  Federal guidelines limit a student’s financial aid award package to their Cost of Attendance and their Unmet Need.  Cost of Attendance includes: Tuition & Fees, Housing expenses, transportation, books & supplies, living expense, and miscellaneous personal expenses.  Students can view their individual Cost of Attendance and awards by logging into TigerWeb and reviewing the Award Overview tab under the Award for Aid Year link.

Paying Fees/Confirming:

Beginning on or about July 16th students eligible for financial aid will be able to pay their fees using pending aid.  Students that have not completed their financial aid application or those with files in the review process should continue to monitor their Financial Aid Status Page in Tigerweb.

To pay fees with pending aid, a student must review and accept their Terms & Conditions.  Once a student accepts their Terms & Conditions, they must wait 3 to 4 hours during business hours or the following day, if after normal business hours before aid is placed in a pending status.  Moving accepted aid to a pending status is not automatic; a process is ran 4 to 5 times a day during peak time to move student’s accepted aid to the pending status.

 Financial Aid Restrictions

  • Students requesting student loans must be registered in at least six (6) hours
  • Students cannot receive financial aid for developmental/learning support classes, if the student has already attempted 30 hours.
  • Students cannot receive financial aid for a 3rd attempt of a passed class

 Refer to the financial aid website or your TigerWeb and click on the link ‘Financial Aid News for Current Students’ for more information.

 Please refer all questions to or visit the Enrollment Service Center.

Paying Your Fees

All Financial Aid Students must pay fees using pending/estimated aid every semester.

Students may follow the steps located on the financial aid website to pay their fees and hold their class schedule.

Students that do not receive a confirmation number and are directed to pay fees, either do not have enough aid to cover their fees due or they have not yet been awarded financial aid.  Students should review their financial aid awards before attempting to pay fees to insure they have enough aid to pay fees.  Failure to pay fees will result in the student being deleted from classes. 

Bookstore Charges

Students eligible to charge books will receive a message on their TigerWeb Financial Aid Status page. Email notices are no longer sent to the student.

To receive authorization to charge books a student must:

  • have financial aid awarded that exceeds tuition and fees
  • confirmed attendance/paid fall tuition and fees
  • be in a GOOD or NEW status if enrolled in the summer semester and their continuing eligibility for SAP has not yet been determined
  • be in at least 6 hours if they are only eligible for loans

The ChSCC Bookstore Staff receives the names of each student authorized to charge books. Students that do not receive the ‘Authorization to Charge’ message will not be on the list to charge books.

The list is updated daily, if you become eligible after the list is electronically transferred to the bookstore you must wait until the next business day to charge books.

Below is an example of the message a student will see on their Financial Aid Status page if they are eligible to charge books.

READ THE INSTRUCTIONS BELOW BEFORE CHARGING BOOKS AGAINST YOUR PENDING FINANCIAL AID. You are authorized to charge books between January 6, 2015 to January 29, 2015.


· Anticipate longer lines if you choose to charge your books on the first day of class.

· Bookstore Charges will be limited to textbooks, required, and general supplies only (this includes study help books and office supplies).

· You must present your Driver’s License or State Issued ID.

· This authorization can only be used to purchase books at the Chattanooga State Bookstore.

· How much can I charge and how is my pending aid affected?

  • Bookstore charges will reduce the excess financial aid money on your account. If you have excess awards of $1000.00 after your tuition and fees are paid, and you charge $600.00 at the bookstore you will only receive the remaining $400.00.
  • Maximum charge limit is $600.00 for full-time students and $300.00 for part-time students, OR the amount your aid currently exceeds your tuition and fees, whichever is LESS.

· The ChSCC Bookstore does not carry RODP books, however, eligible students may charge RODP books to Financial Aid in the following manner:

  • Go to to obtain the ISBN(s) for needed materials. Do not wait until the class starts to check the syllabus, the book information is available on the RODP Bookstore web site well before the class begins.
  • To order books, contact the ChSCC Bookstore 3 weeks prior to the beginning of the session or ASAP so that materials can be ordered in time to arrive before the charge date expires. Provide your name, Phone #, and book ISBN.
  • For Bookstore hours refer to the Chattanooga State Bookstore website

If you already purchased your books and/or choose not to use this bookstore charge, you will receive the balance of your money when your aid is transferred to your pre-paid debit card. Check your TigerMail account or visit our website at for check distribution information.

Student Communication

 Primary Source used to communicate to Financial Aid Students:

Chattanooga State TigerMail Account - Check your email weekly

'Active Messages' located on Financial Aid Status Page

Upcoming emails from financial aid office:

Weekly Reminder Emails if students have incomplete or missing items needed for their financial aid application.


Lifetime Federal PELL Grant Limit - Students eligible for the Federal PELL Grant will only receive a maximum of 12 full-time PELL Grant Awards. The amount includes the students entire educational career (past, present and future). Students planning to transfer and pursue a bachelor's degree must carefully consider their class schedule to insure they have aid remaining to complete their degree.

Limit on developmental classes - Students cannot receive financial aid for a developmental class, IF the student has already attempted 30 hours of developmental classes.  Example: Student has attempted 33 developmental hours, currently enrolled in 9 hours (3 are for a developmental class) - student will be awarded aid for 6 hours.

Limit on Repeating Classes - Students cannot receive financial aid for a 3rd attempt of a passed class.  Example:  Student previously passed ENGL 1010 with a D, the class will be included for financial aid awarding for a 2nd attempt, however, if the student attempts the same class a 3rd time the class will not be included when awarding financial aid.  A 'W' (withdrawal) is not considered as an attempt for the purpose of this new federal policy.  The new federal policy does not change or impact how the institution processes withdrawals, or how state awards are impacted by dropping or withdrawing from a class.

Limit on subsidized loans - Effective July 1, 2013 a first-time student loan borrower is eligible for Direct Subsidized Loans up to 150% of the published length of the borrower’s current educational program. For example, a student pursuing a 2-year associate degree may only receive a Direct Subsidized Loan for 3 years (150% of their program). Students may still be eligible for the interest rate associated with a subsidized loan after the 3 year period, however, they will not benefit from the deferral of the interest accruing while attending school.